Refund & Cancellation Policy

1. Cancellation

• You may cancel your subscription at any time.
• Cancellation takes effect at the end of your current billing cycle. You keep access until that cycle ends.
• After cancellation, your account moves to the Vault — a free, read-only mode. We do not close your account or delete your data solely because a subscription ended.

2. Subscription refunds

• The free trial lasts 14 days so you can test Midan before you pay. The refund window on a paid plan starts from the first charge.
• First monthly payment: you may request a refund within 7 days of that payment.
• First yearly payment: you may request a refund within 14 days of that payment.
• These windows apply only to the first charge of that billing term. Later renewal charges are outside this window, except where applicable law requires a refund or Midan expressly agrees.
• If a billing error or duplicate charge occurs, contact support@midan.ai and we will review and correct it.
• Where a refund is approved, the eligible amount is returned through the original payment method when possible, subject to provider processing times.

3. Fees that are not refunded

• Payment-processor fees are not refunded.
• Midan commission is not refunded.

4. Free trial

• The free trial lasts 14 days and does not require a payment card.
• No subscription charge applies during an active trial. Ending a trial does not create a refund claim.

5. Usage wallet

• Unused balance in the prepaid usage wallet (MIDAN Credit Wallet) is refundable when you close your account.
• Balance already used — including AI, email, WhatsApp, and storage — is not refundable.
• While your account remains open, prepaid wallet balance does not expire.
• Incomplete operations and rejected outputs are not charged.

6. Lifetime launch offer

• “Lifetime” means the life of the service, as described in the Terms of Service: access for the life of the product, with the guaranteed minimum stated there.
• You may request a refund of the Lifetime purchase within 14 days. Welcome credit already used is deducted from the refund. That credit has a real cost in AI, email, WhatsApp, and storage.
• After those 14 days, the Lifetime purchase is non-refundable, except where applicable law requires a refund.
• The offer covers platform access as described in the Terms. It does not include unlimited consumption of variable-cost services after the welcome credit is used.

7. MIDAN Pay and seller refunds

• If you sell through MIDAN Pay, you remain the seller responsible for customer refunds and disputes related to your products and offers.
• Refunds and disputes related to your sales may be deducted from your wallet balance under the Terms of Service and the terms shown for the payment route.
• Processing fees are non-refundable where stated for the applicable payment route.

8. How to request help

To cancel, ask about a billing issue, or request a review under this policy, email support@midan.ai or use the Contact page. Include your account email and enough detail for us to verify the request.

Billing and cancellation support: support@midan.ai