01
Start from the shared inbox
Review incoming conversations, open the right thread, and keep customer details close while replying.
MANAGE
One inbox for the conversations that move work forward.
Bring email, WhatsApp, Facebook Messenger, and Instagram DMs into a rich, searchable thread your team can act on.
Try Midan freeWHAT YOU CAN DO
01
Receive and reply to WhatsApp messages beside the customer profile, previous conversations, and assigned owner.
02
Reply with rich messages, voice notes, quick replies, and trackable links.
03
Keep email and social messages searchable in the same shared team inbox.
CHAT · SMART LINKS · QUICK REPLIES
From the shared inbox to the next action.
Explore the shared inbox, social messaging, Smart Links, and saved replies. Each screen shows a practical step your team can handle in the same workspace.
02
Reply to social messages in context
Switch between connected social channels, read the conversation, and reply beside the customer profile.
03
Organize links made for conversations
Keep each named Smart Link, destination, and tracking key easy to find and reuse.
04
Create a trackable link
Name the link and enter its destination URL before saving it to the Smart Links library.
05
Update a saved link
Edit the saved link name or destination without rebuilding the link from scratch.
06
Keep approved replies ready
Review saved text and email replies, then choose a template to reuse in a customer conversation.
07
Create a text quick reply
Save a short text response under a clear name so the team can reuse it consistently.
08
Prepare a reusable email reply
Save an email subject and message body as a template for future conversations.
THE NEXT MOVE
Try Midan free Bring the work into one view.
Tell us how your business works today. We’ll show you where Midan fits.